Enhancing Guest Experiences in 2024 In the ever-evolving vacation rental industry, delivering exceptional customer service is no longer just a nice-to-have—it’s a crucial differentiator. As travelers become increasingly discerning and technology advances, vacation rental managers and owners must stay ahead of the curve to stand out. Here’s a look at some of the key customer service trends shaping the industry in 2024. Personalized Experiences Through Data Analytics Data analytics…
When the economy is up, it's to maximize the revenue for your vacation rental. But What happens when it's not? It's time to create a Unique Selling Point for your vacation rental. As vacation rental hosts, we all look like geniuses when the economy is booming. There is an influx of traveler demand, the money is flowing freely, and you’re able to book the reservations you want when you…
15 Things Your Housekeeper is Missing Housekeeping and overall cleanliness can make-or-break a vacation rental guest experience. An unkempt home can result in poor guest satisfaction while going above and beyond standard expectations of cleaning may help bring a guest experience to the next level. Cleaning for a vacation rental is far different than cleaning a home for someone who is a full-time resident, and your housekeeping crew should know the…
Preparing for a vacation home photo session is an important part in ensuring the result of your photoshoot are just as you've envisioned. Getting the right photos is key in advertising your vacation rental and showcasing what's unique about the property. Photos and drone shots of each vacation home could be viewed by up to millions of potential guests. Photography and video is also one of the most influential promotional opportunities in maximizing the overall occupancy…
Put down the shaky cell phone or cheap outdated camera. You don’t need to be a professional photographer to capture captivating quality photos but there are some important details to consider when trying to take a perfect photo. Your photos will be the very first aspect of your vacation rental listing to catch the attention of potential guests. From the very first picture, your potential guests will be judging…
Asking the Right Questions When Finding A Property Manager Hurray for you, you’ve finally done it. You saved up your pennies and bought your very own vacation home! You sit down with the calendar, mark out your vacation dates for the next year, and then realize, for the most part, your home may do a lot of sitting empty. So, you figure you’ll give it a try at the vacation…
An Introduction to the Vacation Rental Industry Welcome to the world of Vacation Rentals. One of the most exciting, and innovative industries in the world. An industry steeped in history dating back hundreds of years, has now grown to become one of the leading industries in the world. What once was a small mom and pop home sharing business, has now exploded into a culture built with technological advancement, competitive…
When potential guests, owners, and business colleagues ask "Why Altez Vacations?" - the answer is easy, it's because Quality Matters. I had the great fortune of working in an industry I loved for 30 + years – Hotels & Resorts. Every day of each of those years was devoted to creating experiences for guests that were founded on Quality first. From the reservations process, to the seamless arrival, the thread count of the sheets, type of feathers in the pillows, the…
We wanted to start with the question, why hospitality? While the answer may be relatively simple we find the topic very fascinating. The average American (let’s name them “Casey”) will work roughly 2,054 hours in a year (7.9 hours/day x 5 days x 52 weeks).[i] The time Casey spends sitting at a desk, building a house, making sales calls, farming the fields or whatever Casey’s job may be, Casey is…
